ABOUT US
VOOKAR Heavy Industry Machinery
Focus on excavator parts
Xuzhou VOOKAR Heavy Industry Machinery Co., Ltd., based in Xuzhou, the core area of China's construction machinery industry, is a professional enterprise specializing in the global supply of excavator parts. Relying on the strong industrial cluster advantages and complete supply chain system of "Xuzhou Manufacturing", VOOKAR Heavy Industry is committed to providing global customers with high-quality, highly adaptable and efficient parts export services, and is a reliable partner in the aftermarket of excavators of well-known Chinese and international brands.
Founded in
Sales experience
Equipment Inventory
Sales countries and regions
Industrial Cluster Advantages
Rooted in the Xuzhou construction machinery industrial cluster, offering direct supply from original manufacturers, stable production capacity, and controllable delivery times.
Data Support
21 professional query systems for accurate model matching and efficient inquiry response.
Full Product Coverage
One-stop procurement of full range of parts from XCMG, Caterpillar, Komatsu, and other international brands.
Global Service
Independent website with digital integration, flexible cooperation policies, and comprehensive after-sales support.
Core Business
Our core business focuses on construction equipment parts; a full range of excavator parts for Chinese and joint venture brands such as Caterpillar, Komatsu, Hitachi, and Volvo. Our products cover key categories such as hydraulic systems, transmission components, structural parts, and electrical components, widely adaptable to diverse scenarios such as mining, infrastructure construction, and agricultural and forestry operations. Leveraging the direct supply advantage from the local industrial belt in Xuzhou, we achieve dual guarantees from original factory quality to cost control.
Parts Query System
Our professional parts query system, a core competitive advantage, is the technological cornerstone of our service to global customers. The system covers OE data, original equipment manufacturer (OEM) part numbers, and 3D exploded views of all target models. It supports accurate VIN matching and rapid quotation, and continuously updates model data monthly, completely resolving model verification difficulties in cross-border parts procurement, significantly reducing communication costs, and achieving a fully digitalized service of "one-click query, accurate matching, and efficient ordering."
B2B Customer-Centric
We adhere to a B2B customer-centric approach, building a global service network through our independent website to provide customized cooperation solutions for overseas distributors, engineering companies, and leasing companies. These solutions include regional exclusive agency authorization, zero-inventory drop shipping, tiered bulk pricing, and flexible payment terms of 30-60 days. Leveraging Xuzhou's convenient multimodal transport logistics system and overseas warehouse network, we ensure rapid delivery of goods worldwide. All products are ISO quality system certified and enjoy a one-year warranty and dedicated parts supply line support, ensuring worry-free cross-border cooperation.
Market and Vision
Since its inception, our products have been exported to key markets along the Belt and Road Initiative, including Southeast Asia, the Middle East, Africa, and Latin America. We have earned the long-term trust of global customers through our precise parts matching capabilities, stable product quality, and professional cross-border services.
Xuzhou VOOKAR Heavy Industry, rooted in industrial clusters, driven by digitalization, and aiming for globalization, sincerely invites domestic and international distributors to join hands in exploring a new blueprint for the construction machinery aftermarket!
Frequently Asked Questions
— Q:Do you offer customized product services?
— Q:What ports of shipment are there?
— Q:What services can we provide?
— Q:Why should you buy from us not from other suppliers?
— Q:About product warranty?
PURCHASE PROCESS
01
Inquiry & Part Verification
02
Quotation & Order Confirmation
03
Payment
04
Production & Quality Check
05
Packaging & Shipment
06
Delivery & After-sales Support
OUR SERVICES
01
Regarding pre-sales
Provide customers with matching parts models; based on the model and parameters of the construction machinery provided by the customer, recommend parts that match the customer's machinery.
02
Regarding Sales
1. After receiving the product, the customer should first check the toolbox and other accessories against the packing list in the instruction manual to ensure they are complete.
2. Before installing, debugging, and using the product, please carefully read the instruction manual and strictly follow the operating procedures. If any problems arise, please contact our after-sales service or sales department at any time, and we will resolve them as soon as possible.
3. After the product installation and debugging are completed, the installer must promptly fill out the "Installation Report" in detail and train the customer on correct operation and precautions.
03
Regarding After-sales
If the product encounters quality problems, please contact our service network or after-sales service personnel in a timely manner and take relevant photos or videos of the faulty parts. After-sales service personnel will sincerely resolve your problem as soon as possible.
